Government · PRE SALES
Compare available public service channels for a utility provider
better access to public information
- Business problem
- Customers of a utility provider cannot reliably compare available public service channels because guidance and ownership are fragmented.
- Trigger
- A customer contacts the utility provider through an enabled service channel with this intent.
- Customer intent
- compare available public service channels
- AI action
- explain channel differences and accessibility options
- Human escalation
- Escalate when outside policy, protected data is required, or the customer asks for a human.
- Required knowledge
- utility provider catalog and service policy, current operating hours and escalation policy
- Channels
- WHATSAPP, TELEGRAM, WEB_CHAT, EMAIL
- Integrations
- knowledge base, conversation inbox, ticket or workflow record