About us
Help businesses serve customers better.
BantuCS is a multi-channel AI customer service platform built for growing businesses, enterprises, and public organizations. Our mission is simple: no customer message should be left waiting.
Why we exist
Customers ask at any hour. Businesses cannot stay online 24/7.
Every slow reply can mean a lost buyer, an unresolved complaint, or a frustrated resident. Teams spend too much time answering the same questions, while owners stay up late managing WhatsApp. We built BantuCS so AI can handle repetitive work—quickly and around the clock—while people focus on the conversations that need human judgment.
Our mission
Make world-class customer service accessible to businesses of every size—without adding headcount or leaving customers waiting.
What we build
An AI support platform for WhatsApp, Telegram, Instagram, and web—with tickets, booking, in-chat payments, CRM, and performance reporting in one service workflow.
What we stand for
Fast and approachable
Launch in minutes without an IT project. We handle the complexity so your team can focus on the outcome.
Secure and accountable
Encryption, auditability, and governance controls are part of the platform—not an afterthought.
Built for growing businesses
Transparent pricing and practical automation give smaller teams the same service leverage as larger companies.
Dibuat untuk tiga segmen
Satu platform, tiga kebutuhan — semuanya kami layani.
B2C — UMKM
Toko online, kuliner, jasa. Balas calon pembeli 24 jam, tidak ada chat terlewat, tanpa nambah karyawan.
B2B — Bisnis & Enterprise
Omnichannel, tiket & SLA, routing departemen, CRM, dan laporan kinerja CS. Skala tanpa beban.
B2G — Pemerintah
Layanan informasi publik responsif, kanal pengaduan, tetap melayani warga di luar jam kerja.
Perusahaan di balik BantuCS
BantuCS dikembangkan & dioperasikan oleh PT Digi Harmony Fusion — badan usaha teknologi yang berfokus pada solusi AI untuk pasar Indonesia. Kami memproses data pelanggan sesuai Undang-Undang Perlindungan Data Pribadi (UU PDP), dengan infrastruktur dan dukungan berbahasa Indonesia.